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Shell: ping, nslookup, port, traceroute, ifconfig and arp (#90)
Network troubleshooting from the device itself, in the Shell and over both
consoles. ping, nslookup, port and traceroute each run on a task of their
own and print as they go, to the console that asked; one at a time, and
`cancel` stops it. ifconfig and arp answer at once: the interfaces (Wi-Fi
and the VPN), which is the default route, the DNS servers, the neighbours.

nslookup asks a DNS server itself, so it can say which server answered and
in how long, and ask another. A sized ping finds what a tunnel really
carries.

With a how-to, "When the network doesn't work", and the rest of the docs.
tls, ntp and netstat from the issue's list are not in this.

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01EhqxQ49eCju4CzKYNjZzwT
2026-10-08 02:29:04 +02:00

2.5 KiB

+++ title = "When the network doesn't work" description = "Find out where it stops, from the device itself: the Wi-Fi, the gateway, the names, the port, the route, the tunnel." weight = 12 [extra] tag = "Network" +++

Open the Shell and go down this list. Each step says what a good answer looks like; the first bad one is where the trouble is.

  1. ifconfig: is there an address, and where does traffic go?

    ifconfig: vpn 10.9.0.2/32 mtu 1420, up, default route
    ifconfig: wifi 172.16.42.25/21 gw 172.16.42.1 mtu 1500, up
    ifconfig: dns 10.9.0.1
    

    No wifi line, or down: it is the Wi-Fi itself (Settings). "default route" says which way everything leaves: on vpn, everything goes through the tunnel.

  2. ping the gateway (the gw address): is the local network there?

    ping: 4/4 back, 0% lost, 3/3/4 ms
    

    Nothing back: arp shows whether the gateway was ever heard.

  3. ping 9.9.9.9: is the internet there, without names? If the gateway answers and this doesn't, the trouble is beyond your network, or in the tunnel.

  4. nslookup roro9stack.net: do names resolve?

    nslookup: 10.9.0.1 answered in 6 ms
    nslookup: 65.21.233.110
    

    "no answer from": that DNS server is unreachable. Try another to compare: nslookup roro9stack.net 9.9.9.9. If that one answers, change the servers (DNS and NTP).

  5. port <host> <port>: is the service there? open is good. refused means the machine is up and nothing listens on that port. "no answer" means it is down, or a firewall drops it.

  6. traceroute <host>: where does it stop? The last router that answers is the last one that works.

With the VPN up

  • ifconfig shows the vpn line, and "default route" on it if everything goes through.
  • ping the server's tunnel address first: that is the tunnel itself.
  • Finding the tunnel's real packet size: ping 9.9.9.9 2 1392 (1392 bytes, plus 28 of headers, is 1420: WireGuard's usual). If that comes back and 1393 doesn't, the tunnel carries 1420. If 1392 doesn't come back either, try smaller: something on the way allows less, and the server's configuration wants a lower MTU.

Good to know

  • cancel stops a ping or a traceroute.
  • Some hosts and routers don't answer pings or traceroutes at all; a silent hop (*) in the middle of a route that goes on is normal.
  • The same commands work over the Debug Console.